Returns & Exchange Policies

All products are unique and are produced only once the items are ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the "Return/Exchange Form" and provide a clear photo showing the issue.

 

In case you've received an incorrect or faulty product, please get in touch with our team within 30 days of product delivery, and we will be happy to arrange a free replacement.

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If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Steph's Cozy Vibe will do everything possible to correct the situation and provide the most suitable solution to you.

Please note that a free replacement is not offered in these cases:

• Lost orders with an incorrect delivery address provided by customer

• Products that were received as requested; however, the customer wishes to have another size/color instead

• Garments with a minor size deviation from the size guide measurements

• Low-quality prints caused by a low-quality design (Customer Personalized Image)

Lost packages

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In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.

If the address is correct, please make sure to contact the local post office. Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.

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After both of these steps have been completed, please reach out to our Support team by contacting us. We will investigate it further and offer a free replacement if we determine that there was no error on your part.

Returning orders

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In case an order is returned due to an incorrect or incomplete address, our Support team can provide the option of either a replacement with an additional charge or a partial refund.

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Typically, the reason for the return of the order will be mentioned in the tracking link. If the reason is unclear, please reach out to our Support team by contacting us, and our team will look into the matter.